Frequently Asked Questions

Below you can find the most frequently asked questions and problems owners experience regarding care and maintenance, along with an answer or solution for each.

Q1. What are the foam pieces in the bottom of my double-hung window?

The foam pieces in your window are used to ensure a tight seal, giving the unit a high level of performance.

Q2. Can I paint my vinyl windows?

We do not suggest painting your vinyl products as this will void your warranty.

Q3. Can I apply a window tint to my products?

We do not suggest adding a tint to your window glass as this will void your warranty.

Q4. My oil-rubbed bronze handles are discolored.

Oil-Rubbed Bronze is a living finish that will develop its own unique patina with use. This hardware is actually a dark bronze finish over copper. The intent is that the outer finish will wear, allowing the copper to show through. More use equals more wear, thus a “living finish.” The changing of colors is a part of the natural aging process for this type of finish.

Q5. Is the door panel under the sweep finished?

No, the door panel under the sweep is not finished. There is not a need for this section of the door to be finished because it is not exposed to weather elements and is not a visible surface.

Q6. What do you recommend to clean the glass?

Use a premixed vinegar-based cleaning solution (or make your own with one part vinegar to 10 parts water), and apply to a soft, clean lint-free microfiber cloth or paper towel. Or you may use an ammonia-free glass cleaner such as Windex (clear liquid) or Sparkle (purple liquid). Do not use glass cleaners that are ammonia- or alcohol-based. They may leave streaks or produce a film that attracts moisture or dust.

Q7. How do I match the finish of my fiberglass entry door to the other wood elements in my home?

There are two finishing options to complement other wood elements in your home. You may choose from six pre-finished stain colors or order a Pella Entry Door Finishing Kit available in five colors. For complete details and instructions, view the Pella Entry Door Owner’s Manual.

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